Free major loss support service

Major claims are stressful. Your job is to support your clients and how you manage the first 24 hours is critical. We have introduced a new support service that can help.

Free major loss support service 

We will provide on-site support to brokers and clients suffering major and complex losses during the first 24 hours post incident on a ‘no obligation basis’.

Our support will include:

• Site meeting with you, the client and loss adjuster
• Initial assessment of damage and provision of confidential advice regarding loss mitigation, business recovery and claim
• Review of insurance policy coverage and advice on cover option extensions and limitations
• Advice on policy liability issues, warranties, endorsements etc.

There is no obligation to appoint us for the remainder of the claim and there will be no charge for the work we undertake during the first 24 hours post incident.

Why are we doing this?

A range of critical issues need to be addressed in the first 24 hours of an incident and we want to demonstrate in a live environment how we can add value to the service you provide to your clients.
Obviously, we hope to create a good impression and lasting relationship with you so that you might consider us if you need support on future claims - but this initial service is absolutely free.

More information

If you’d like more information about this offer, or help on anything claims related, contact one of the team today. Click here for all the contact information.

Can you demonstrate your TCF credentials to the regulator?

The advice you give and the recommendations you make as a broker come into sharp focus when a claim is made and any deficiencies stick out like a sore thumb. We have developed a new service that can help you “stress test” your policy recommendations.

What is stress testing?

We review a random sample of policyholder insurance portfolios to examine how the cover would stand up in the event of a loss.

What’s included in each review? 

• Comprehensive review of existing policy contracts, schedules and other relevant documentation
• Consideration of extent and limitations of policy cover
• Identification of any potential deficiencies or limitations in cover
• Critical analysis and recommendation of any amendments that might benefit the broker client

The emphasis of our reviews is not to find fault with your recommendations but to offer you a view, or if you prefer audit, from a claims perspective.

Benefits

• You will be able to demonstrate to the regulator that you are serious about the quality of advice you offer to clients
• The reviews may highlight additional areas of coverage your clients may benefit from
• You may reduce the risk of claims disputes

We can offer this service as a one-off exercise or as part of a more systematic review.

More information

If you’d like more information about this offer or help on anything claims related contact one of the team today. Click here for all the contact information.